Description of SAP SuccessFactors
SAP SuccessFactors Workforce Management is not a standalone software solution, but rather part of the comprehensive HCM cloud suite, specifically based on the Employee Central module. It offers essential functions such as time and attendance, absence management, and configurable work schedules. For advanced requirements like AI-based forecasting, optimized shift planning, and cost and compliance reporting, the complementary Workforce Forecasting and Scheduling module, which integrates seamlessly with Employee Central, is used.
Who is SAP SuccessFactors suitable for?
SAP SuccessFactors Workforce Management is suitable for medium-sized to large, internationally operating companies that already use SuccessFactors or are looking for a comprehensive HR cloud solution with integrated WFM functionalities. It is particularly well-suited for industries where both internal employees and external workers (e.g., freelancers, temporary staff) need to be managed dynamically. By combining it with Fieldglass, administrative processes across various employment types can be centralized. Therefore, it is ideal for companies that require strategic workforce transparency, planning, and compliance within a single system.
SAP’s Built-in Monitoring is the foundation of the Application Management Service Framework
SAP Responsibility:
SAP typically provides core system monitoring, patching, and stability assurance for its cloud solutions (like SuccessFactors, S/4HANA Cloud, Ariba). This includes:
- Infrastructure monitoring (servers, databases, middleware).
- Automated alerts for system health and availability.
- Regular updates and hotfixes pushed directly by SAP.
Client Assurance:
The client benefits from SAP’s 99.9% uptime guarantees and compliance certifications (ISO, SOC, GDPR). This reduces the need for the partner to duplicate monitoring at the infrastructure level.
PSSolutions’ Role as the Support Partner
Instead of duplicating SAP’s monitoring, PSSolutions’ role focuses on application-level support, business alignment, and integration stability:
Application Configuration & Optimization
- Tailoring SuccessFactors modules (Core HR, Talent, Payroll, Analytics) to client-specific processes.
- Ensuring updates from SAP don’t break custom configurations.
- User Support & Change Management
- Handling L1/L2 support for end-users (password resets, workflow issues, reporting errors).
- Training HR teams and managers on new features after SAP releases.
- Integration & Ecosystem Stability
- Monitoring interfaces between SAP and non-SAP systems (e.g., payroll providers, recruitment platforms, BI tools).
- Ensuring APIs and data pipelines remain stable after SAP upgrades.
- Compliance & Localisation
- Adapting SAP’s global solution to local regulatory requirements (labour laws, tax rules, data privacy in South Africa).
- Performing audits and ensuring compliance beyond SAP’s generic certifications.
- Strategic Advisory
- Guiding HR transformation initiatives (e.g., workforce analytics, AI-driven talent management).
- Acting as a bridge between SAP’s technical roadmap and the client’s business strategy.
Specialised local services:
Annual Performance Management support for Companies and Municipal Entities using SAP SuccessFactors